Resolve complex tickets faster, without bouncing between tools.
Support teams lose time on context: past tickets, Slack threads, docs, runbooks, product notes. Vrin brings the right evidence into the ticket, drafts customer-ready replies, and triggers workflow agents for follow-ups, so resolution stays fast even when cases get messy.
Works with your existing support portal (Zendesk, Intercom, or similar) and connects to the tools where knowledge lives.
Why complex tickets stall.
Context is scattered
Across tickets, docs, Slack, product notes, and the people who “just know.”
Answers drift across agents
Different reps give different answers to the same question.
Escalations stall tickets
Waiting on someone who has the context slows everything down.
New hires ramp slowly
It takes months before new agents can handle complex cases confidently.
Context in the ticket. Reply out.
Connect your knowledge sources
Vrin connects to where support truth actually lives. Tickets, docs, Slack, issue trackers, and internal knowledge, so your team isn't stuck guessing or switching tabs.
Get an Answer Card inside the ticket
When a ticket opens, Vrin generates a tight summary, recommended next steps, and key supporting context. No wall of text, just what matters. Every claim is backed by sources.
Deep Search for complex cases
If a case is unusual, agents ask Vrin directly. It searches across all connected systems and surfaces the most relevant evidence: similar past cases, internal decisions, runbooks, and what changed.
Draft a response in your tone
With one click, Vrin drafts a reply grounded in your policies and the facts of the case. Reps approve, edit, and send. Faster replies, more consistent answers.
Trigger workflow agents for follow-ups
Beyond answers, Vrin can spin up agents for the busywork: drafting Slack questions to the right team, compiling escalation packets, or proposing KB updates from resolutions.
Lower AHT
Average handle time
Fewer escalations
Faster handoffs when needed
Higher FCR
First-contact resolution
Faster onboarding
New-hire ramp time
Consistent answers
Less drift across agents
Cleaner KB
Solutions captured automatically
Built for how support actually works.
Cross-tool context
Not just help-center answers. Pulls from tickets, internal chatter, and engineering context.
Source-backed answers
Agents can verify quickly and confidently respond. Every claim has a citation.
Consistency at scale
Reduces answer drift across reps, shifts, and regions.
Actionable workflows
Agents don't just suggest. They help package escalations, message teams, and update KB.
Fits your workflow
Inside your existing support portal. No “context switching tax.”
Works with the tools you already use.
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